RefundPolicy

Effective Date: July 30, 2026

Thank you for choosing Astonishing Thoughts and Things LLC (“Company,” “we,” “our,” or “us”). We are committed to providing high-quality books, educational resources, courses, workshops, and professional services.

This Refund Policy explains the terms and conditions for refunds, exchanges, cancellations, and credits for products and services purchased through our website or directly from Astonishing Thoughts and Things LLC.

By purchasing our products or services, you acknowledge and agree to the terms outlined in this Refund Policy.

1. General Refund Guidelines

Refund requests must be submitted within the applicable timeframe outlined below.

To request a refund, customers must provide:

·      Name used at purchase

·      Order number, registration information, or invoice number

·      Description of the product or service purchased

·      Reason for the refund request

Refunds are evaluated on a case-by-case basis and are subject to the specific terms applicable to the product or service.

Approved refunds will generally be issued using the original payment method. Processing times may vary depending on the payment provider or financial institution.

2. Physical Products

Physical products may include:

·      Printed books

·      Journals

·      Workbooks

·      Educational materials

·      Merchandise or branded items

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Please include:

·      Your order information

·      A description of the issue

·      Photos of damaged or incorrect items, if applicable

We will review the request and, when appropriate, provide a replacement or other resolution.

Change-of-Mind Returns

Unless otherwise stated, physical products may be eligible for return or refund requests within 30 days of delivery if:

·      The item is unused.

·      The item is in its original condition.

·      Proof of purchase is provided.

Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

3. Digital Products

Digital products may include:

·      eBooks

·      Downloadable guides

·      Worksheets

·      Templates

·      Digital workbooks

·      Educational resources

Because digital products are delivered immediately upon purchase, all digital product sales are final and non-refundable.

Exceptions may be considered if:

·      The digital file is defective.

·      The customer cannot access the purchased product due to a technical issue caused by our platform.

·      A refund is required under applicable law.

Customers experiencing access issues should contact us so we can attempt to resolve the problem.

4. Online Courses

Online courses may include:

·      Self-paced courses

·      Live virtual courses

·      Hybrid learning experiences

·      Professional development programs

Self-Paced Courses

Refund requests for self-paced courses must be submitted within 7 days of purchase and before substantial course completion.

Refund eligibility may be affected by:

·      The amount of course content accessed.

·      Downloaded materials.

·      Completion of lessons, modules, or assessments.

Live or Cohort-Based Courses

For live courses or cohort-based programs, refund requests must be submitted before the program start date unless otherwise stated.

After the program begins, refunds are unavailable due to reserved instructional time, materials, and program resources.

Course Access

Upon approved cancellation or refund, access to course materials may be removed.

Course access may not be transferred, resold, or shared with another individual.

5. Workshops, Events, and Training Programs

This section applies to:

·      In-person workshops

·      Virtual workshops

·      Webinars

·      Leadership trainings

·      Educational programs

·      Public events

Participant Cancellations

Refund eligibility for workshops and events depends on the timing of the cancellation:

·      Requests made more than 14 days before the event date may be eligible for a refund, less any non-refundable fees.

·      Requests made within 14 days of the event date may be eligible for partial credit or transfer options at our discretion.

·      No-shows are generally not eligible for refunds.

Specific event registrations may include different refund terms, which will be provided at registration.

Company-Initiated Changes

Astonishing Thoughts and Things LLC reserves the right to:

·      Reschedule events.

·      Modify event formats.

·      Substitute instructors or presenters.

·      Cancel events when necessary.

If we cancel an event, registered participants will be notified and may receive a refund, credit, or alternative option depending on the circumstances.

6. Consulting Services

Consulting engagements may include:

·      Strategic consulting

·      Organizational support

·      Leadership advising

·      Training development

·      Professional services

Consulting fees, deposits, and payment schedules are generally governed by a separate written agreement between Astonishing Thoughts and Things LLC and the client.

Unless otherwise stated:

·      Deposits and fees for completed work are non-refundable.

·      Cancellation requests must be submitted in writing.

·      Missed appointments or sessions may be subject to applicable cancellation terms.

·      Custom deliverables that have been completed cannot be refunded.

7. School, Organization, and Institutional Purchases

Purchases made by schools, nonprofit organizations, government entities, or other institutions may be subject to separate contracts, purchase orders, agreements, or invoices.

If a written agreement exists, the refund and cancellation terms contained in that agreement will control.

8. Scholarships, Discounts, and Promotional Offers

Scholarships, discounts, coupon codes, and promotional offers:

·      May have separate eligibility requirements.

·      Cannot be exchanged for cash.

·      Cannot be applied retroactively.

·      May not be combined unless expressly permitted.

Refunds for discounted purchases will be based on the actual amount paid.

9. Exchanges

Exchanges may be available for physical products that are damaged, defective, or incorrectly fulfilled.

Digital products, online course enrollments, and completed services cannot be exchanged.

10. Refund Processing

Approved refunds will be processed using the original payment method.

Please allow reasonable processing time for your financial institution or payment provider to complete the transaction.

Astonishing Thoughts and Things LLC is not responsible for delays caused by third-party payment processors.

11. Abuse Prevention

We reserve the right to deny refund requests that appear fraudulent, abusive, excessive, or inconsistent with the terms of this policy.

Examples may include:

·      Repeated refund requests after accessing products or services.

·      Unauthorized sharing of course materials.

·      Attempts to obtain products or services without payment.

12. Contact Us

Questions regarding this Refund Policy or a refund request may be directed to:

Astonishing Thoughts and Things LLC

Email: astonishingthoughtsandthings@gmail.com

Website: astonishingthoughtsandthings.com